Your ability to provide fast yet human service can make or break customer relationships. Every negative interaction is a potential deal-breaker.
Support agents can't do their best work with ticketing tools alone. Functional silos create significant hurdles to resolution by distancing agents from the data and the people they need to provide competitive service. To transform your customer experience, you must transform how your support teams collaborate with the broader company.
Learn more about how Slack can keep your team’s communication organized and efficient by downloading these additional resources:
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