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Wednesday, January 6, 2021

Free eBook - Customer Service > Top 10 Customer Effort & Customer Experience FAQs

 Your guide to the most common questions about customer effort & customer experience.



Customer effort, while absolutely critical to understanding what kind of customer experience your company delivers, can also be an overwhelming concept to grasp.

So we compiled the most common questions we get asked about customer effort, customer experience, and everything in between in this short-but-sweet guide and had our resident expert, Matt Dixon, provide the answers.

Download the guide for information on everything from:

  • Why measuring effort is important
  • The problem with focusing on "customer delight"
  • What impacts COVID has had on CX
  • And more

Grab your copy of the guide today!

Download this eBook for free


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